Charles Hurst Improves CSI Ranking

Charles Hurst Land Rover, part of Lookers Plc, installed the Progress System with SMS messaging at the Dukes Road, London site in December 2006.

Paul King, Aftersales Manager, said:

“Communication between the Service Advisor and our customer can be challenging in a business of our size and volume. The Progress System has improved our performance in this area and therefore Progress has made an important contribution to our improved CSI (Customer Satisfaction Index) ranking”