Progress WorkshopPro - VoiceSafe Integration

VoiceSafe - Record phone calls in & out of your business

VoiceSafe interfaces seamlessly with WorkshopPro so that any conversations can be directly attached to the Job Card or Customer Record.

Every call both inbound and outbound is recorded and stored securely on the VoiceSafe. This system automatically runs daily backups to ensure data is kept safe and always available.

VoiceSafe can dramatically improve your telephone enquiry capture levels.

Benefits of Phone Call Recording

By recording every call that your business makes or receives you can quickly enhance your business in the following areas:

• Make sure that new business enquiries are recorded and followed up
• Use calls to train and develop your staff and their telephone skills
• Monitor levels of customer service and even score calls
• Listen to telephone conversations to verify that orders or information are correct
• Listen to the last call you made to a customer to remind yourself of any commitments you previously made
• Compliance with Regulatory Bodies
• Reduces personal use of the business phone system
• Web based interface and playback without the need for any special software

Testimonials

“Installing Voice Safe has been one of the most eye opening things I have done!”
- John Spriggs, Head of Business, Bristol Audi

“I’m amazed at the power of Voice Safe, it turns every call into a mystery shop and our sales advisors have raised their game accordingly. Why spend thousands with Google or newspapers to generate the call if you then don't maximise the enquiry?”
- Michael Low, Group Sales Manager, Whitmore’s Group

“The issues that Voice Safe has brought to light must have been costing us a fortune.”
- Simon Hawker, Dealer Principle, Johnsons Honda

“Voice Safe is my ultimate coaching asset”
- Bob McGarva, Head of Business, Bath Audi

VoiceSafe Features

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• Vehicle Health Check
  
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• Technician Clocking
  
  Ensure your technicians are productive. Advanced, secure clocking system with detailed  reporting.
• Workshop Booking/Loading
  
  Control your workshop bookings and communicate effortlessly with customers.
• Valeting
  
  Know exactly where you are with every valet.
• DMS Integration
  
  Simple, seamless and direct. Remove the need for double keying, compatible with all DMS.